Refund policy
At Timberline Coffee School we want you to be happy with what you buy. This policy explains how refunds, cancellations, and rescheduling work for each type of product we sell. Nothing in this policy affects your statutory consumer rights.
Questions about a specific order? Email hello@timberline.coffee or call 587-800-4902. We’d rather have a conversation and make things right than have you unhappy.
What Product Category Applies to You
Different products have different cancellation terms. Find your product below to see which section applies.
| Product category | What it covers | Section |
|---|---|---|
| Short Workshops | Espresso Essentials, Latte Art Essentials, Brewing Essentials, Intro to Cupping Workshop, Noon Cupping Club, and any similar 2–4 hour single-session workshop. | Read → |
| Certification Courses & Multi-Day Programs | All SCA courses (Introduction to Coffee, Barista Skills Foundation/Intermediate/Professional, Brewing Foundation/Intermediate/Professional, Sensory Skills Foundation/Intermediate/Professional), CVA for Cuppers, Q Grader Course + Certification, Coffee Shop Masterclass, WCC Judge Skills Program. | Read → |
| Digital Products | Cafe Open & Close Checklists, Cafe Cost of Goods Calculator, and any other digital templates or downloadable products. | Read → |
| Workshop Kits | All Timberline Workshop Kits (Latte Art Workshop Kit and future kits). | Read → |
| Gift Cards | Any Timberline Coffee School gift card. | Read → |
Cross-cutting policies (course minimums, cancellations by Timberline, force majeure) are below.
Applies to: Espresso Essentials, Latte Art Essentials, Brewing Essentials, Intro to Cupping Workshop, Noon Cupping Club, and any similar 2–4 hour single-session workshop.
Because these are low-cost, single-session experiences, our terms are generous.
Reschedule: You can move to another available date free of charge up to 48 hours before your session. Just email us. Within 48 hours, reschedules are at our discretion depending on availability.
Cancel 7 or more days before your session: Full refund.
Cancel less than 7 days before your session: No refund, but you’ll receive 100% credit toward another Timberline workshop, valid for 12 months.
No-shows: No refund or credit.
## Certification Courses & Multi-Day Programs
Applies to: All SCA courses (Introduction to Coffee, Barista Skills Foundation/Intermediate/Professional, Brewing Foundation/Intermediate/Professional, Sensory Skills Foundation/Intermediate/Professional), CVA for Cuppers, Q Grader Course + Certification, Coffee Shop Masterclass, WCC Judge Skills Program.
These courses require significant advance preparation — materials, specialty coffees, SCA registration, examiner scheduling, and reserved seat space that limits other students from enrolling. Cancellation terms are stricter to reflect that.
Reschedule: You can move to another available date free of charge up to 30 days before the course start. Within 30 days, reschedules are at our discretion.
Cancel 30 or more days before start: Full refund, less a $100 administrative fee per seat (covers SCA registration prep, materials procurement, and seat holding).
Cancel 15–29 days before start: 50% refund OR 100% credit toward another course date within 12 months.
Cancel 7–14 days before start: No refund. 50% credit toward another course date within 12 months.
Cancel less than 7 days before start: No refund or credit.
No-shows: No refund or credit.
SCA certification fees: SCA certification fees are non-refundable once submitted to the SCA on your behalf, regardless of the cancellation timing above.
Q Grader and other travel-based courses: For courses that require travel (for example, Q Grader in Toronto), you are responsible for your own travel and accommodation costs. Timberline is not liable for travel expenses if the course is rescheduled or cancelled.
Applies to: Cafe Open & Close Checklists, Cafe Cost of Goods Calculator, and any other digital templates or downloadable products.
7-day satisfaction promise. If a digital product isn’t right for you, email us within 7 days of purchase at hello@timberline.coffee and tell us what’s off. We’ll either fix it, help you make it work, or refund your money in full.
Beyond 7 days: Digital products are non-refundable because they’re accessible immediately after purchase and cannot be returned. If you have a specific concern outside the 7-day window, get in touch and we’ll do what we can.
Access: Your download link remains valid indefinitely, and future updates to the product are provided at no additional charge.
Applies to: All Timberline Workshop Kits (Latte Art Workshop Kit and future kits), in both Single-Facilitator and Multi-Facilitator license tiers.
7-day satisfaction promise. If the kit isn’t right for you, email us within 7 days of purchase and we’ll fix it, help you make it work, or refund your money in full.
License swap. If you purchased the wrong license tier (for example, Single-Facilitator but you actually need Multi-Facilitator, or vice versa), email us. We’ll either adjust the license or apply the difference as credit or refund. No time limit on license swaps as long as you’re a legitimate customer.
Beyond 7 days: Workshop Kits are non-refundable. The delivery PDF contains links that clone templates directly into your Canva account, so we cannot verify a “return” once the templates have been accessed.
Access: Your download link remains valid indefinitely, and free updates are provided as we improve the kit.
Licensing violations: If we determine that a kit is being used outside the scope of its license (for example, resold, uploaded to a marketplace, or used by more facilitators than the license allows), we reserve the right to revoke access without refund. See our Terms of Service for full license terms.
Applies to: Any Timberline Coffee School gift card, purchased directly or received as a gift.
No expiry. Timberline gift cards do not expire. The balance stays valid indefinitely.
Non-refundable. Gift cards cannot be refunded or exchanged for cash, except where required by Alberta consumer protection law.
Where they can be used. Any Timberline Coffee School product, including courses, workshops, workshop kits, digital products, and other gift cards.
Combining gift cards. Multiple gift cards can be applied to a single order at checkout.
Partial redemption. Unused balance stays on the card automatically and can be applied to future purchases.
Refunds paid to gift card purchases. If you paid for a product with a gift card and the product is later refunded under this policy, the refund is credited back to the gift card, not to cash or the original payment method used to buy the gift card.
Lost or stolen gift cards. Save your order confirmation email. We can replace a lost gift card only if you can provide proof of purchase; without proof of purchase, replacement isn’t possible.
Fraudulent or unauthorized use. If we suspect a gift card has been obtained fraudulently or is being used in violation of these terms, we reserve the right to void the card without refund.
Not resellable. Gift cards are for personal or business use only and may not be resold, traded, or transferred as part of any commercial marketplace or reward program.
Course Minimums
Some courses require a minimum number of enrolled participants to run cost-effectively. If we don’t reach the minimum by the cutoff date:
- We will notify you at least 7 days before the course start date.
- You choose your outcome: full refund, transfer to the next available date at no cost, or 100% credit toward another Timberline course or workshop within 12 months.
- We do our best to reach the minimum by extending enrollment or opening additional seats, but we reserve the right to cancel or reschedule if it is not viable.
- Course minimums vary by course type and are set at Timberline’s discretion based on operational cost.
Cancellations by Timberline
If we cancel a course or workshop for any reason other than course minimums (for example, instructor illness, facility issue, or force majeure), you’ll receive:
- A full refund, OR
- 100% credit toward another course or workshop of your choice, OR
- The option to reschedule to another date at no cost.
You’ll be notified as far in advance as reasonably possible. Timberline is not responsible for travel expenses if a course is cancelled or rescheduled.
Cancellations Due to Illness or Emergency
If you can’t attend because of a documented medical emergency, family emergency, or similar circumstance, contact us as soon as you can. We’ll work with you to find a fair resolution outside the standard timelines above. Documentation may be requested.
Force Majeure
We are not liable for cancellations, delays, or disruptions caused by events outside our reasonable control, including natural disasters, pandemics, government actions, utility failures, facility issues, or instructor illness. In these cases, we will offer a full refund or the option to reschedule at no cost.
How to Request a Refund, Reschedule, or Credit
Email hello@timberline.coffee with:
- Your order number
- The product name
- What you’d like to do (refund, reschedule, or credit)
- The reason (helps us improve)
We aim to respond within one business day.
Processing time. Approved refunds are processed to the original payment method within 5–10 business days.
Fees. Refunds may be reduced by non-refundable payment processing fees where they apply, and by the administrative fees noted in each section above.
Governing Law
This policy is governed by the laws of the Province of Alberta, Canada.
Timberline Coffee School is operated by Ivy & Rill Consulting Inc. Registered office: 99 New Brighton Landing SE, Calgary, Alberta. Corporate Entity ID: 756597803. Email: hello@timberline.coffee · Phone: 587-800-4902
